iOrder Platform → Ordering Manager → Service Charge

Created 15 April 2025 • Updated 15 April 2025

General Information

Through guest ordering channels (for selected platforms who implement the functionality within their API calls) service charges can be added to the order basket based on settings configured both in Aztec and in iOrder Platform | Ordering Manager | Service Charges.

Service Charge General Information Topics

What's Supported

  • The ability for an iOrder user to create a service charge rule in iOrder. Each rule is mapped to an Aztec service charge tax rule. Only fixed % service charge rules are supported

  • These rules can be applied to specific platforms, order modes and Sites/Sales areas

  • The service charge can be configured as mandatory or discretionary and a friendly name can be added which will be shown in the basket screen

  • Once a rule is configured, when a Checkbasket API call is made, related to the specific platform, order mode, site/sales area defined in the rule, iOrder will apply the tax rule to the basket. The Service Charge will be applied to products as configured in Aztec and will be returned in the basket response. The response will include the service charge amount, the Aztec tax id, whether the Service Charge is mandatory or discretionary and the friendly name configured in the rule

  • The ability for a guest to remove a discretionary service charge, this is achieved via Checkbasket

  • When an order is paid for the service charge value will be included in the overall total charged

  • When an order is processed down to the till the service charge will be recorded in Aztec

  • The ability to output the service charge in the Order Confirmation email

What's Not Supported

  • Open Service Charge rules configured in Aztec

  • Applying more than one service charge rule to a basket at the one time

  • Only applying service charge for an order over a certain amount of covers

Compatibility

Prerequisite Software & Minimum Versions

Product / Software Version / Requirements
Zonal Connect Framework (ZCF) 4.20 and above
Tax Rules (Aztec)

  • Service Charge tax rule (exclusive) has been added with the permitted settings / configuration
Other Settings (Aztec)

  • Other necessary supported settings have been configured in Aztec
iOrder Platform Sync

  • Overnight Base Data Sync has completed